Frequently Asked Questions
For specific questions about acupuncture and massage see the relevent therapies page.
What are we doing to stay safe during the Covid 19 pandemic?
These are just some of the measures that are now in place to keep you safe if you need to visit us.
* We are screening both staff and patients for any Covid 19 symptoms prior to all appointments. This will include a questionnaire as well as taking temperatures prior to entering the building.
* We have a risk assessment protocol in place that prioritises your safety and well-being. This protocol enables us to decide on the safest form of appointment. In some cases we are advising video calls rather than a face to face visit to reduce risks in those who need advice support and assessment but are currently vulnerable or shielding.
* All patients will be asked to sanitise their hands on entry to the building.
* Our Osteopaths will be wearing aprons, gloves and appropriate face masks during any face to face contact. Current government guidelines suggest that it is advisable to wear a face covering whilst in shops or any indoor public space. So we are asking our patients to bring a face covering for use during their appointment.
* We are operating with a minimum number of people in our clinic at any one time. Initially that will be one practitioner and one patient.
* We are trying to limit the amount of time spent in the clinic as much as we can so we are sometimes taking information via telephone in advance and we are asking people to wait in their cars rather than the waiting room when possible.
* We are booking time in between each appointment to clean and disinfect all surfaces.
* Our staff and practitioners have all undergone training in infection prevention and control and are following strict hygiene guidelines.
* We have a new booking system which allows you to book or rearrange your appointments, organise a video consultation with your osteopath and pay for treatment online.
* We are not currently accepting cash or cheques but ask that you pay with contactless or online methods.
If you would like to read our Risk assessment and mitigation policy please click HERE
We adapt treatment to suit you. Because you are in pain when you seek our help, some of the areas we touch are likely to be tender but we will work at a level that you are comfortable with.
It is normal for you to feel a little achy and stiff after a treatment, this will usually resolve within 24 to 48 hours after treatment. If it does not settle or you are worried please call to speak to your practitioner.
It is useful for us to see the area causing the problem. We do have a screen for your privacy or you can request that your osteopath leaves the room whilst you undress if you are more comfortable with this. If you prefer you can wear a vest top and leggings as these will normally allow us to see movements and treat without clothing restricting you.
Yes, your comfort is our priority.
Yes, we have a range of toys and books to keep youngsters amused whilst you are treated or to distract them during their own treatment. We also have a large disabled toilet which has space to change nappies and we provide a potty. Prams can be left just outside reception.
We do have disabled access, however it is not perfect.
The usual entrance to the clinic involves a small ramp to the front door and three steps down into reception. If steps are a problem to you please let us know when you book your appointment as we can arrange for you to access the clinic via the disabled access ramp straight into one of our treatment rooms rather than via the usual entrance.
Yes. Our osteopaths are fully trained, experienced practitioners. Most osteopathic techniques consist of gentle stretching, massage and joint movements. We will always work within your comfort level.
We do use some high velocity thrust (clicking) techniques when this is appropriate but only if you are happy with them. There are some thrust techniques (although commonly used and effective) which are considered to have a very low risk or serious side effects/consequences. Your osteopath will advise you of these risks and ask for your verbal consent if the choice of one of these techniques is relevant to your case.
All age groups, from babies and children to patients in their eighties who want to maximize their fitness. We treat pregnant women, office workers, professionals, health workers, manual workers, the farming community, and sports professionals. Treatment is adapted to the individuals needs.
No, you can choose to see an osteopath without a referral. Most private health insurance policies will cover osteopathic treatment but check your policy before you book as some will require that you are referred to us by your GP.
Osteopathy is currently only available in North Yorkshire if you pay privately. However national guidelines indicate that it should be available everywhere for low back pain. The British Medical Association guidance for GPs states that doctors can safely refer patients to osteopaths, which is promising progress, and we hope that over the next couple of years there will be a move towards more widespread funding for osteopathy and acupuncture on the NHS.
Initially you will be given a consent form to read through giving you details of what you can expect as a patient and asking for your name, address etc and your written consent so that we may assess and treat you.
You will then be introduced to your practitioner and will be asked to give a full account of your symptoms along with information about your lifestyle and general health. You will normally be asked to remove some of your clothing so that a detailed assessment can be made. This will include observing your posture and movements to assess how your whole body relates mechanically to your complaint.
Your osteopath will make a diagnosis and a treatment plan can then be formulated with you.
In some cases osteopathic treatment may not be appropriate for you. If this happens we will discuss this with you and advise you on who you should speak to for example your GP, or in some cases an alternative practitioner.
Advice on suitable exercises are usually recommended
All osteopaths in the UK are regulated by the General Osteopathic Council (GOsC).Osteopaths are required to renew their registration each year with the GOsC and they provide registrants with an annual license to practise. As part of this process, the GOsC checks that osteopaths have current professional indemnity insurance, remain in good health and of good character, and have met mandatory continuing professional development requirements. The General Osteopathic Council have two useful leaflets that can be downloaded here if you need further information on what to expect.
Protection of title
The title ‘Osteopath’ is protected by law. It is against the law for anyone to call themselves an osteopath unless they are registered with the GOsC, which sets and promotes high standards of competency, conduct and safety. The GOsC can, and will, prosecute individuals who practise as osteopaths when they are not on the GOsC register.
The British Medical Association guidance for GPs states that doctors can safely refer patients to osteopaths, which is promising progress, and we hope that over the next couple of years there will be a move towards more widespread funding for osteopathy and acupuncture on the NHS.
This will vary on the nature of your condition.
In most cases just a few treatments plus advice and exercises are enough to resolve the symptoms. 58% of our patients have their problem resolved within 3 visits. 85% within 6 treatments.
If you are suffering from a long term problem it may take longer to notice an improvement. In some cases occasional maintenance treatments may be advised to keep your symptoms at bay.
(Bupa and other Healthplan members please see your policy cover for Osteopathy and mention it to reception when you book your appointment as some health plans will need a GP referral and not all osteopaths are registered with all insurance companies).
First visit – All new patients £52.00 40 minutes to 1 hour
Follow up visits £43.00 30 minutes
Children & Babies £38.00 30 minutes
Parent & child session £70.00 (one hour appointment, 1 adult & 1 child under 16)
If you have not been in to see us for more than 8 years we will require you to book an appointment as a new patient as your records may have been disposed of in accordance with current legislation
45 minute appointment £42.00
1 hour appointment £42.0
1 hour appointment £42.00
Indian head massage
1 hour appointment £42.00
For osteopathy we recommend an hour for the first appointment. If you have a complex medical history or suffer with mobility or communication problems it is advisable to speak to one of our practitioners in advance and we can assess your particular needs. Massage appointments are 1 hour and acupuncture appointments are 45 minutes.
If you have a complaint or concern about the level of care you have received from an osteopath or other member of staff please let us know.
Our promise to you is that we shall:
Treat your complaint seriously.
Work to resolve your complaint promptly and in confidence.
Learn lessons and use them to review, and where appropriate, improve our service.
Make your complaint to the practice principal Suzanne Hibberd either in person, by phone, email, or by letter. We will respond promptly and pass on to you our full complaints procedure.
General Data Protection Regulations
Please find below a link to our Privacy Notice