Frequently Asked Questions
For specific questions about acupuncture and massage see the relevent therapies page.
These are just some of the measures that are now in place to keep you safe if you need to visit us.
* We have a risk assessment protocol in place that prioritises your safety and well-being. This protocol enables us to decide on the safest form of appointment. In some cases we are now advising video consultations rather than a face to face visit. This is to reduce risks for those who are deemed more vulnerable. Video consultations can be as affective as a face to face treatment as we are still able to conduct a full assessment and give help and advice.
* We are screening both staff and patients for any Covid 19 symptoms prior to all appointments. This will include a questionnaire emailed to you 12 hours prior to your appointment (if you would find it easier to have our reception team ring you prior to treatment that can easily be arranged) We are also taking temperatures prior to treatment.
* All patients will be asked to sanitise their hands on entry to the building.
* We ask that you wear an appropriate face covering whilst you are in the building. During your treatment we may ask you to wear one of our own face coverings. Please let us know if you are medically exempt from wearing a mask so that we can inform your practitioner.
* Our Osteopaths will be wearing aprons, gloves and appropriate face masks during any face to face contact.
* We are allowing extra time in between patients and ventilating our treatment rooms in between appointments. For infection prevention reasons we are currently not allowed to use pillow slips or have towels to cover up patients. With this in mind, and during the colder weather you may wish to bring in your own blanket or towel to keep you warm during your session.
*We are also using an air filtration system in our treatment rooms.
* We are operating with a minimum number of people in our clinic at any one time. With this in mind please be prompt for your appointment and avoid arriving more than 5 minutes before your allotted time.
* We are trying to limit the amount of time spent in the clinic as much as we can so we are sometimes taking information via telephone in advance and we are asking people to wait in their cars rather than the waiting room when possible and your practitioner will come out to collect you.
* We are asking that patients come into the clinic alone, however, if you feel you need someone else to come with you please let us know as we can arrange to screen them as well. This rule does not apply to our younger patients, anyone under 18 will continue to need to have a parent/guardian with them.
* Our staff and practitioners have all undergone training in infection prevention and control and are following strict hygiene guidelines. We have allowed for time in between each appointment to clean and disinfect all surfaces.
* Our toilet facilities are open for use but we would like to make you aware that this is a public building containing several different businesses, and therefore the toilet facilities are not just used by us so please be aware that social distancing in the corridor area may be required.
* If you booked online you may have noticed the new booking system. This is a new a secure way of staying in contact with us, you can use it to book or rearrange your appointments and to pay online. Your osteopath can also use it to send you exercises or advice sheets. So please take the time to set up your account with us.
* At the moment our receptionist team are working in the mornings so they may not be in reception to greet you. If you have a smart phone you can check in online at
Or by scanning the QR code which is on display in our car park window and in our reception.
This will let your osteopath know that you have arrived and are waiting.
* If you are on any regular medication please have a copy of your current prescription for your osteopath to see.
* It is advisable to wear comfortable, stretchy clothing that you can easily move about in; for example a vest top / leggings / shorts / cotton trousers, but preferably not jeans.
* We are asking our patients to pay with a card rather than with cheque or cash.
If you would like to read our risk assessment and mitigation policy please click HERE
Your First Visit
Once you have booked your appointment you will receive a confirmation via email and a request to set up your bedale osteopaths account. This will let you book, cancel and pay for your treatments online and is also handy if your osteopath needs to send you exercise or advice sheets. During the Covid 19 pandemic our team are calling all patients prior to their appointments to do a risk assessment and answer any questions you might have.
Just before your appointment you will be emailed a Covid 19 questionnaire to assess you current health status and ensure that it is still safe to proceed with a face to face appointment. Please take the time to fill this in as we are unable to see you without this information. Our reception team are happy to telephone you if you would rather not receive this via email.
For patients that are coming via car please feel free to park in our car park for the duration of your appointment. Once you have arrived please wait in your vehicle and either check-in online via your Bedale Osteopaths account or you can call and leave us a message to say you have arrived.
If you are arriving on foot you may come in and sit in reception, but we kindly ask that you arrive no earlier than 5 minutes prior to your appointment time so that we minimise your time in the practice. Please wear a face covering once you are in the building and sanitise your hands on entry. We may ask you to wear one our our fluid resistant masks once in the treatment room.
Your practitioner will come into the car park or reception area to greet you and introduce themselves and do a final check of your temperature before entering the treatment room. They will be wearing a face mask and will give you a mask if you need one and ask you to sanitise your hands on entry to the building if you have not done so already.
Once you are settled and comfortable in the treatment room your osteopath will ask you to give a full account of your symptoms along with information about your lifestyle and general health. They will need to ask detailed questions about your complaint, medical history, and any medication that you may be taking. Please bring along a copy of your prescription if you are on regular medication.
Your osteopath will then conduct an examination, they will need to see the area that is causing problems and other areas that may be related to your condition. Depending on the problem area you may be asked to remove some items of clothing. It is advisable to wear comfortable stretchy clothing that you can easily more about in. For example a vest top/ leggings/sports shorts/cotton trousers but not jeans.
Your osteopath will want to observe your posture and movements to assess how your whole body relates mechanically to your complaint. They may conduct simple medical tests such as checking your reflexes or taking your blood pressure.
Once your osteopath has fully assessed your condition they will take time to discuss their findings with you and suggest a treatment plan. This will usually include self help advice and exercises. Hands on treatment is usually begun on the first visit but occasionally there are situations when this is not advised and further tests or information is needed. Your osteopath will speak to you about this is necessary.
In some cases osteopathic treatment may not be appropriate for you. If this happens we will discuss this with you and advise you on who you should speak to for example your GP, or in some cases an alternative practitioner.
Please do not hesitate to ask the Osteopath to stop treatment and explain anything he/she says or does at anytime during your appointment.
There are some commonly used and effective osteopathic techniques which are considered to have a very low risk of serious side effects/consequences. Your Osteopath will advise you of these risks and ask for your verbal consent if the choice of one of these techniques is relevant to your case
You may experience discomfort for the first 24-48 hours after treatment. Please feel free to ring the practice if you are concerned or worried.
It may take several sessions before your condition is relieved, your Osteopath will discuss this with you.
Your first appointment for acupuncture will involve some detailed questioning about your health and aspects of your lifestyle.
After initial assessment and consultation, if you would like to go ahead with acupuncture then you will have your treatment.
Follow-up treatments and a personal plan will be discussed with you. This may include advice concerning diet, exercise, use of other resources, referral to other practitioners, and an agreed number and frequency of visits for acupuncture.
Treatment involves inserting very fine needles at specific points on the body. These are usually painless but if you are particularly averse to the thought of needles, acupressure (where pressure is applied to the points with the fingers or hands) can be used instead.
Treatment may also involve the use of massage, moxibustion (a warming treatment using smouldering herbs) and cupping (where suction cups are applied to the body).
Most people feel deeply relaxed during treatment. Some patients may feel a mild ache or tingling sensation when the needles are inserted. They will be left in place for about twenty minutes. It is common for patients to feel very relaxed after treatment so it is advisable to avoid strenuous exercise immediately after treatment.
The number of treatments you will need will vary from person to person and will be discussed with you at your first appointment.
If you are receiving treatment from your doctor then it makes sense to tell him or her about your plans to have acupuncture – most GPs are open to the idea of their patients receiving acupuncture. You should always tell your acupuncturist about any medication you are taking as this may affect your response to acupuncture treatment.
More information on Acupuncture can be found HERE
A confidential case history will be taken, you will be asked about your general health and your expectations of the treatment.
Massages usually require you to remove clothing from the area being treated but this is done with discretion, keeping you warm and comfortable.
After treatment you may like a glass of water before going about your daily business – it is recommended that you try to take things easier for a few hours.
Everyone is unique and all therapies are tailored to your individual needs.
More information on massage, reflexology and Indian head massage can be found HERE
We adapt treatment to suit you. Because you are in pain when you seek our help, some of the areas we touch are likely to be tender but we will work at a level that you are comfortable with.
It is normal for you to feel a little achy and stiff after a treatment, this will usually resolve within 24 to 48 hours after treatment. If it does not settle or you are worried please call to speak to your practitioner.
It is useful for us to see the area causing the problem. You can request that your osteopath leaves the room whilst you undress if you are more comfortable with this. If you prefer you can wear a vest top and leggings or shorts as these will normally allow us to see movements and treat without clothing restricting you.
During the Covid 19 pandemic we are trying to keep the number of people in the clinic to a minimum. However your your comfort is our priority and if you feel that you need to bring in a member of your family just let us know in advance as we will require them to comply with our Covid health and safety procedures.
All under 18’s must have a parent or guardian with them.
Normally Yes, however we have had to make some changes in light of the Covid 19 pandemic. We have put away our toy boxes for the moment so ask that if you do need to bring in youngsters that you bring in a couple of toys from home to keep them amused during treatment time. We do have a large disabled toilet which has space to change nappies but please be aware that the toilet facilities are shared by several businesses. Prams can be left just outside reception.
We do have disabled access, however it is not perfect.
The usual entrance to the clinic involves a small ramp to the front door and three steps down into reception. If steps are a problem to you please let us know when you book your appointment as we can arrange for you to access the clinic via the disabled access ramp straight into one of our treatment rooms rather than via the usual entrance.
Yes. Our osteopaths are fully trained, experienced practitioners. Most osteopathic techniques consist of gentle stretching, massage and joint movements. We will always work within your comfort level.
We do use some high velocity thrust (clicking) techniques when this is appropriate but only if you are happy with them. There are some thrust techniques (although commonly used and effective) which are considered to have a very low risk or serious side effects/consequences. Your osteopath will advise you of these risks and ask for your verbal consent if the choice of one of these techniques is relevant to your case.
All age groups, from babies and children to patients in their eighties who want to maximize their fitness. We treat pregnant women, office workers, professionals, health workers, manual workers, the farming community, and sports professionals. Treatment is adapted to the individuals needs.
No, you can choose to see an osteopath without a referral. Most private health insurance policies will cover osteopathic treatment but check your policy before you book as some will require that you are referred to us by your GP.
Osteopathy is currently only available in North Yorkshire if you pay privately. However national guidelines indicate that it should be available everywhere for low back pain. The British Medical Association guidance for GPs states that doctors can safely refer patients to osteopaths, which is promising progress, and we hope that over the next couple of years there will be a move towards more widespread funding for osteopathy and acupuncture on the NHS.
All osteopaths in the UK are regulated by the General Osteopathic Council (GOsC).Osteopaths are required to renew their registration each year with the GOsC and they provide registrants with an annual license to practise. As part of this process, the GOsC checks that osteopaths have current professional indemnity insurance, remain in good health and of good character, and have met mandatory continuing professional development requirements. The General Osteopathic Council have two useful leaflets that can be downloaded here if you need further information on what to expect.
Protection of title
The title ‘Osteopath’ is protected by law. It is against the law for anyone to call themselves an osteopath unless they are registered with the GOsC, which sets and promotes high standards of competency, conduct and safety. The GOsC can, and will, prosecute individuals who practise as osteopaths when they are not on the GOsC register.
The British Medical Association guidance for GPs states that doctors can safely refer patients to osteopaths, which is promising progress, and we hope that over the next couple of years there will be a move towards more widespread funding for osteopathy and acupuncture on the NHS.
This will vary on the nature of your condition.
In most cases just a few treatments plus advice and exercises are enough to resolve the symptoms. 58% of our patients have their problem resolved within 3 visits. 85% within 6 treatments.
If you are suffering from a long term problem it may take longer to notice an improvement. In some cases occasional maintenance treatments may be advised to keep your symptoms at bay.
(Bupa and other Healthplan members please see your policy cover for Osteopathy and mention it to reception when you book your appointment as some health plans will need a GP referral and not all osteopaths are registered with all insurance companies).
Price list and Cancellation Policy
As of 1st August 2020
First visit – All new patients £55.00 40 – 50 minutes
Follow up visits £45.00 30 minutes
Children & Babies £40.00 30 minutes
Parent & child session £75.00 (one hour appointment, 1 adult & 1 child under 16)
If you have not been in to see us for more than 5 years we may require you to book an appointment as a new patient as your records may have been disposed of in accordance with current legislation
45 minute appointment £45.00
1 hour appointment £42.00
1 hour appointment £42.00
Indian head massage
1 hour appointment £42.00
Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the therapists’ day that could have been filled by another patient. As such, we require 24 hours notice for any cancellations or changes to your appointment. Patients who provide less than 24 hours notice will be charged a cancellation fee of £15. Patients who miss their appointment or give less than 1 hours notice will be charged the full session fee.
For osteopathy we recommend an hour for the first appointment. If you have a complex medical history or suffer with mobility or communication problems it is advisable to speak to one of our practitioners in advance and we can assess your particular needs. Massage appointments are 1 hour and acupuncture appointments are 45 minutes.
If you have a complaint or concern about the level of care you have received from an osteopath or other member of staff please let us know.
Our promise to you is that we shall:
Treat your complaint seriously.
Work to resolve your complaint promptly and in confidence.
Learn lessons and use them to review, and where appropriate, improve our service.
Make your complaint to the practice principal Suzanne Hibberd either in person, by phone, email, or by letter. We will respond promptly and pass on to you our full complaints procedure.
General Data Protection Regulations
Please find below a link to our Privacy Notice